1) Scope & Our Role

• We are a technology intermediary that enables online medical consultations between patients and independent Registered Medical Practitioners (RMPs) in India.
• We do not provide medical care ourselves, do not sell/dispense medicines, and do not run diagnostics or emergency services.
• Clinical advice, diagnosis and prescriptions are the RMP’s sole responsibility.

2) Who can use the Platform

• Patients: You must be 18+ and competent to contract. For a minor, only a parent/legal guardian may create/manage the account and must be present during consultations.
• Doctors (RMPs): You must hold valid State/NMC registration and practice as per the Telemedicine Practice Guidelines.
• Provide accurate information and keep your login secure. You are responsible for activity on your account.

3) No anonymous telemedicine; identity & Transparency

• Tele-consults are not anonymous.
• RMPs must begin by stating name and qualifications and must display their State/NMC registration number on the app profile, prescriptions, receipts and electronic communications.
• Patients must be identifiable. RMPs will verify identity (e.g., name, age, address, contact or suitable ID). For prescriptions, age will be recorded; proof may be requested.
• For minors, an accompanying adult’s identity is also verified.

4) Consent

• Implied consent applies when the patient initiates a consult on the Platform.
• Explicit consent (recorded via text/email/audio/video) is required when a consult is initiated by an RMP, health worker or caregiver.

5) Modes of consultation & Professional judgment

• Consults may be over video, audio or text. The RMP decides the suitable mode, may request video, and may refer to in-person care whenever needed.

6) Not for emergencies

• The Platform is not for emergencies. If an emergency is suspected, the RMP may give first-aid advice/counselling and refer immediately for in-person care. Patients must seek in-person care at the earliest.

7) Clinical standards, first vs follow-up

• RMPs must obtain adequate information and uphold a standard of care appropriate to telemedicine.
• First consult: first interaction, or gap > 6 months, or new condition.
• Follow-up: within 6 months for the same condition (continuation of care).

8) Prescriptions (India-specific)

• RMPs may prescribe only after adequate assessment and a (provisional) diagnosis.
• List O (common OTC/low-risk) — may be prescribed via any mode.
• List A — may be prescribed on a first video consult and for refills in follow-ups.
• List B — may be added in follow-ups for the same condition.
• Never by telemedicine: Schedule X drugs and narcotic/psychotropic substances.
• E-prescription: A signed e-prescription (with RMP registration number) will be issued to the patient; it may be sent to a pharmacy only with the patient’s explicit consent.

9) Records, fees & Invoices

• Records: RMPs must maintain a digital trail and retain consultation notes and prescriptions as required for in-person care.
• Fees: Tele-consults may carry usual professional fees. Receipts/invoices are issued for payments made via the Platform.

10) Privacy & Data Use

• We process personal and health information to operate the Platform, connect you with RMPs, and meet legal obligations. We apply reasonable safeguards, but no system is 100% secure.
• Data is shared with your RMP(s) and trusted service providers under confidentiality. Access/correction options are available in-app; see our Privacy Policy for details.

11) Payments, cancellations & Refunds

• Fees are shown before payment; payments use approved gateways.
• Cancellation/no-show and any refund rules are displayed at booking in the app.
• Failed/duplicate transactions are reversed to the original payment method.

12) Acceptable use

You agree not to: misuse the Platform; impersonate others; upload unlawful/obscene/defamatory content; record or share consultations/prescriptions publicly without permission; attempt to reverse-engineer or disrupt the Platform; use the services for emergencies; or seek prohibited medicines.

13) Disclaimers

• The Platform is not a substitute for in-person or emergency care.
• We do not guarantee doctor availability or outcomes. Clinical advice is provided only by the RMP during your consult.

14) Liability cap & Indemnity

• To the extent permitted by law, our total aggregate liability for claims relating to the Platform is ₹10,000 or the amount you paid to us in the preceding 3 months, whichever is lower.
• You agree to indemnify the Company against losses from your misuse of the Platform, breach of these Terms, or violation of law/third-party rights.

15) Governing law, jurisdiction & Grievance

• These Terms are governed by Indian law. Courts at Chennai, Tamil Nadu have exclusive jurisdiction.
• Grievance Office: nextgendoctors@gmail.com
• Support: nextgendoctors@gmail.com
• Address: Next Generation Consultance Services, Chennai, Tamil Nadu, India

16) Changes

We may update these Terms and will post the updated version on the Platform. Continued use after the effective date constitutes acceptance.